Replacing “Requirements Gathering” with Something That Works

June 29, 2013

business / design / design research / design strategy / jared spool

The problem is, adding the box to the beginning of the schedule doesn’t stop derailment. But if our goal is to pass the blame on to stakeholders we interviewed, saying “you didn’t tell us up front when we asked,” then we can declare this as mission accomplished. However, if our goal is to produce a great design that delights our users and meets their needs, we need to move on from adding a box to the schedule to a set of activities that work.